British Airways, Holidays and Balkan Holidays have said NO. Tui, Jet2 Holidays, On the Beach, Love Holidays, Easyjet Airlines, Travel Republic, Hays Tour Operating, Marella Cruises, Virgin HolidaysĮasyJet Holidays, Travel Counsellors, Classic Package Holidays, Trailfinders - All of the above companies said that amendment charges made by applied by their suppliers. If a passenger receives a positive COVID test or someone in their household receives a positive COVID test prior to travelling, can they rebook/change their booking without incurring charges? Love Holidays, Classic Package Holidays, On The Beach - All of the above companies said that amendment charges made by applied by their suppliers. Tui, Jet2 Holidays, British Airways Holidays, easyJet Holidays,, Easyjet Airlines, Trailfinders, Travel Republic, Hays Tour Operating, Marella Cruises, Virgin Holidays, Travel Counsellors, Balkan Holidays If the Foreign Office changes its advice and tells passengers to avoid all but essential travel to a particular country or region because of COVID19, can passengers rebook or change their booking for without incurring amendment charges? If a passengers flight is cancelled or changed because of COVID19, can they rebook without incurring amendment charges? The responses from the sixteen companies who did response are set out in the table below. Southall Travel, Expedia, Lotus Group and Truly Travel (owners of Teletext Holidays) did not submit a response. With many people hoping international travel with be allowed in the coming months, Watchdog asked the top 20 ATOL registered package holiday companies about policies they have in place to help protect customers.
Watchdog approached Teletext for comment but it did not respond. In February 2021 the Competition and Markets Authority launched an investigation into Teletext Holidays and how it has processed refunds during the pandemic. In the piece, Watchdog featured a Teletext Holidays customer who has been waiting for a refund since their holiday was cancelled in May 2020. In the summer of 2020 it was estimated that package holiday companies owed their customers £4.5 billion in refunds. The main issue passengers have contacted Watchdog about is delayed refunds.
Throughout the pandemic Watchdog has received more emails about issues with the travel industry than any other sector.
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